Below are some of the common questions we get asked frequently about us, our service, systems and more. Don’t see a question you have? Let us know and we’ll get it answered!
Do I need to sign a long-term contract?
No, not with us! Unlike most of the other alarm companies, we don’t like the long-term contract agreements. They’ll sell you a system for little or no money upfront, install it and charge you lots of money a month for typically 2-5 years to cover equipment costs, monitoring and any other features your system may have. From what we’ve been told from several sources, those monthly fees tend to increase quite a bit once the contract period is up. We sell our customers the equipment upfront so it’s yours from day one. We install, service and maintain it for you moving forward and bill you reasonable fees for monitoring and additional services/features if added to your system.
What do I do if I have a problem with my system?
Call, email or text us! We make sure our customers have all of our contact information. We take pride in our service and oftentimes can provide same-day service when/if theres a problem.
Do you give free estimates?
YES! If you’re thinking about a security system give us a call and we will gladly come meet with you to discuss the various options we have to offer. We don’t have some fancy salesman that works on commission come to your house and pressure you into buying an alarm from us. We, Tim and Tim “2”, will show up in the HSS work van, take a look at your home or business and answer any questions you may have. Every system we install is different. The keypad on the wall and devices around the house my be the same but we take the time to customize each system to work for our customers needs and the way they use their homes or businesses. Once we get a general idea of the type of system and features you're looking for, we’ll provide you with an estimate for the equipment and installation. Simple as that.
I don’t have a landline phone, can I still have a monitored alarm system?
Absolutely. In fact, a large percentage of the systems we’ve installed in the past 5 years haven’t used a POTS (Plain Old Telephone Service) line. Alarm systems today can communicate via cell, internet and POTS lines. Wherever available, we strongly encourage a dedicated cellular connection for our systems.
Do your systems work during power outages?
Yes. All of our systems utilize back-up batteries that automatically power systems during power outages. The duration of battery life depends on the system you have and/or the size of the back-up battery. When your power comes back on, the battery will recharge itself and be ready for the next outage.
How will I know if a battery dies on one of my wireless sensors?
All wireless devices are supervised and talk back to the alarm panel. If the battery were to go low, the keypad would display the trouble condition and tell you which sensor it was.
Can your systems be controlled with Mobile Apps?
They sure can! We can even add feature like that to systems we installed 15+ years ago! With our Authorized Dealer partnership with Alarm.com, we can add their cell based technology to most of our systems providing a new level of features for new and existing systems. Remotely control you alarm system, smart home devices and cameras on the go.